Industry Leading Returns Process

When things go wrong, Phoenix Cellular is committed to putting them right.

We’ve invested heavily in our testing and grading process to ensure that our rate of returns is very low.

But we do understand that mistakes happen, and that’s where our returns policy comes in.

No-Quibble Returns

It may be that a fault slipped through the net, or perhaps a phone turns out to be locked when it shouldn’t be. Either way, we understand that it’s not good enough. No problem.

Just let our friendly team know what’s wrong. We will process your enquiry and let you know how to return the phone to us. Once we receive it, we’ll credit you within 5-7 working days.

Sounds fast? It is. We do everything in-house, which is why we can process returns so quickly.

Our Focus on Quality

Ask your current supplier what their return rate is. We’re confident that ours beats any comparable wholesaler.

When we get a return, we conduct a review to see what went wrong, adapting our processes if necessary so that we don’t have the same issue again. And we’re serious about our testing and grading process.

We know that you are quality-focused, and that’s why we are too.

Satisfaction Guarantee

We understand that shopping for a wholesale used mobile phone supplier can be fraught with challenges. That’s why we offer a simple, bulletproof Satisfaction Guarantee for every single new customer.

When you place your first order, we want you to be delighted with the goods you receive.

If, for any reason, you are not 100% happy, we’ll give you a full refund. All you have to do is return the used mobile phones in the same condition that they were in when you received them.

If you have a problem with a subsequent order, you can refer to our returns policy any time you feel you have received something that is not up to scratch. Just let us know what the fault is and we’ll refund you within 5-7 working days of getting the phone back.

If you have any questions at all about our guarantee or refund policy, don’t hesitate to give our team a call.

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